Refund Policy

General Policy Overview

This Refund Policy clearly defines the refund rules, eligibility criteria, processing procedures and timeframes for all orders placed on our official website. This policy applies to all footwear products including professional wooden-soled clogs, casual mule slides, closed-toe sandals, daily sandals, Mary Jane flats, and all supporting peripheral accessories sold on our platform. We formulate this policy to ensure fair, transparent and standardized after-sales service for all global customers, protecting your legitimate shopping rights and interests. By placing an order and purchasing products from our website, you fully agree to the terms of this Refund Policy.

Preconditions for Refund Eligibility

Customers can apply for a refund by returning purchased products within our official valid return period. All eligible refund applications must comply with the following requirements. The return and refund application must be submitted within 60 days from the date you receive the ordered products. All returned items must be in unused, unwashed and undamaged condition, with complete original packaging, original labels, tags and matching peripheral accessories. Products damaged by artificial use, excessive wear, improper storage, personal accidental damage or missing original accessories will not be eligible for refund service.
We support refund applications for reasonable reasons including but not limited to product size mismatch, style dissatisfaction, unopened and unused products, and legitimate product quality problems. We strictly verify all returned goods to ensure compliance with our after-sales service standards before initiating refund procedures.

Order Shipping & Delivery Terms

All in-stock products on our website will be shipped within 1 to 3 working days after order confirmation and successful payment. We provide unified global delivery service with a standard delivery time of 6 to 12 working days for all regions worldwide. Expedited delivery service is available for customers with urgent receiving requirements. All products enjoy full free shipping service without any shipping fees or hidden charges, and all order transactions are settled in unified USD currency.
Delivery time is an estimated time frame and may be slightly affected by regional logistics efficiency, customs inspection and objective factors. No refund application based solely on normal estimated delivery time fluctuation will be accepted.

Refund Processing Timeframe

Once we receive your returned products and complete official inspection and verification to confirm that the items meet refund eligibility standards, we will formally launch the refund process. The entire refund processing period is5 to 10 working days. The refund amount will be fully returned to your original payment account and original payment channel used for order settlement.
Please note that the final arrival time of the refund may be slightly delayed due to the processing rules and settlement cycles of different third-party payment platforms and banks. The time limit stipulated in this policy refers to our official internal processing cycle, excluding the fund arrival delay caused by third-party payment institutions.

Non-Refundable Situations

The following situations are not covered by our refund service: return applications exceeding the 60-day valid return period; products that have been worn, used, washed, modified or artificially damaged; products without complete original packaging, labels and supporting accessories; customized products that are not resalable; and return applications due to personal subjective reasons that do not conform to commodity after-sales specifications. We reserve the right of final verification for all ineligible refund applications.

Partial Refund Rules

For orders containing multiple products, customers can apply for partial return and partial refund for eligible individual items. The refund amount will be calculated according to the actual unit price of the returned product. For bundled products and matching peripheral accessory sets, partial refund is only applicable when the returned single product or accessory meets the independent return verification standards.

Policy Updates & Interpretation

We reserve the right to update and adjust this Refund Policy irregularly to adapt to business optimization and service standard upgrades. The latest policy terms will be published on our official website and take effect immediately after publication. Continued use of our website and purchase of our products will be deemed as acceptance of the updated refund rules.

Contact & Support

If you have any questions about refund eligibility, refund progress, return procedures and policy terms, please contact our customer service team through the Contact Us page on our official website. We will provide you with professional guidance and efficient after-sales support to solve your problems in a timely manner.

 

Trending Now

Alanna Vanilla Calf
$66.00
$220.00
$66.00
Mae Taupe Suede
$46.50
$155.00
$46.50
Roslyn Antique Silver Metallic
$42.00
$140.00
$42.00
Wide XP 2.0 Party Glitter
$51.00
$170.00
$51.00
Wide Pro Black Cabrio
from $43.50
$145.00
from $43.50
Collette Russet Burnished Nubuck
$46.50
$155.00
$46.50
Pearson Brown Waxy Milled
$48.00
$160.00
$48.00
Professional Evergreen Suede
$46.50
$155.00
$46.50