Shipping Policy

Policy Overview

This Shipping Policy governs all order processing, shipment arrangement, delivery standards, and logistics related services for all products purchased on our official website, including professional wooden-soled work clogs, casual mule slides, closed-toe sandals, everyday sandals, Mary Jane flats, and all supporting peripheral accessories. This policy applies to all global customers and all international and regional orders placed on our platform. We strive to provide standardized, efficient, and transparent global shipping services to ensure a stable and predictable delivery experience for every user. By placing an order on our website, you acknowledge and agree to all terms outlined in this Shipping Policy.

Order Processing Time

All orders will undergo systematic confirmation, inventory verification, and packaging arrangement after successful payment. We guarantee fast order processing for all in-stock items. Standard order shipment will be arranged within1 to 3 working days from the date your order is confirmed and payment is fully approved. Orders placed on holidays or weekends will be processed and arranged for shipment on the next available working day. Processing time does not include transit delivery time and is solely dedicated to internal order handling, product inspection, packaging, and logistics dispatch arrangements.

Global Delivery Timeframe

We provide unified global shipping services covering all regions worldwide. To maintain consistent service standards for all international customers, we implement a uniform delivery cycle for all destinations. The standard estimated delivery time for all orders is 6 to 12 working days. This delivery window applies to both domestic and international shipments with no differentiated regional delivery time settings.
Please note that the estimated delivery time is a reference time frame based on standard logistics operations. Transit duration may be slightly affected by objective factors including regional logistics operational efficiency, routine customs clearance procedures, remote regional transportation arrangements, and uncontrollable external circumstances. Minor fluctuations in delivery time do not qualify for dispute applications or special compensation requests.

Expedited Shipping Service

To meet customers’ urgent receiving demands, we provide optional expedited配送 services for all orders. Customers can select the expedited shipping option during the order checkout process to prioritize order processing and transit arrangement. Expedited service helps shorten the overall delivery cycle and delivers your items in a faster time frame compared with standard shipping, ensuring timely receipt for urgent usage scenarios.

Free Shipping & Payment Currency

We offer 100% free shipping for all products on our website. There are no hidden shipping fees, handling fees, packaging fees, or additional logistics charges for any orders. All product prices displayed on the website are final prices for customers, with zero extra cost for global delivery services.
All transactions, settlements, and order payments on our official website adopt unified USD currency. All shipping service terms and product pricing rules are settled in US dollars to provide consistent, transparent, and unified transaction standards for global users.

Shipping Inspection & Order Accuracy

Before dispatching all packages, our team conducts strict product quality inspection, size verification, style checking, and package sorting to ensure that the delivered products are consistent with customer order information, with complete accessories and intact packaging. Each package is professionally packaged to resist extrusion, friction, and damage during long-distance global transportation, maximizing product integrity upon arrival.

Undeliverable & Returned Shipments

Customers are responsible for providing accurate and complete shipping address information, including detailed recipient name, contact method, postal code, and specific delivery address. Failed delivery caused by incorrect address information, invalid contact information, customer refusal to receive the package, or long-term unclaimed packages will be handled in accordance with international logistics rules. Related secondary shipping costs or processing losses caused by customer subjective reasons shall be borne by the customer.

Policy Updates

We reserve the right to update and optimize this Shipping Policy at any time to adapt to logistics service upgrades, business adjustments, and industry standard changes. All updated terms will be officially published on our website and take effect immediately after release. Your continued use of our website and continued placement of orders will constitute acceptance of the latest shipping service terms.

Contact Support

If you have any inquiries regarding order processing status, shipping schedules, expedited service details, global delivery rules, or other logistics-related questions, please reach out to our professional customer service team via the Contact Us page on our official website. We will provide timely and professional assistance for all your shipping-related concerns.

 

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